Problem summary
If your plan includes guide data, a missing or wrong guide usually means the EPG hasn’t downloaded yet, isn’t added in the app, or the time zone is off. Guide data can take several minutes on first load.
Likely causes
- EPG not yet downloaded after first login
- M3U login used without adding the separate EPG (XMLTV) link
- Device or app time zone set incorrectly
- Guide data not available for every channel
Step-by-step diagnosis
- 1Check whether the guide is empty for all channels or only some. Some channels may not have guide data.
- 2If times are offset by whole hours, it’s a time-zone setting.
Safe corrective actions
- 1Use the app’s Update EPG / Refresh guide option and wait several minutes.
- 2For M3U logins, add the EPG link from your account details in the app’s EPG settings.
- 3Set the device’s date, time and time zone to automatic, then set the app’s EPG time shift to 0.
- 4If times are still off, adjust the app’s EPG time shift by the number of hours shown.
Check that it’s fixed
- Open the guide for a major news channel and compare the current program with what’s playing.
Still not working? Contact support
Send us a message on WhatsApp, Telegram or through the contact form with:
- Your order or trial reference
- Device model and player app (with version, if shown)
- What you see — an error message, a screenshot or a short phone video helps most
- Which channels show the wrong or missing guide