Problem summary
Most audio problems come from the device’s audio output format, the player’s audio track selection or a soundbar/AV receiver passing through formats it can’t decode.
Likely causes
- Device set to pass through surround formats your TV or soundbar doesn’t support
- Wrong audio track or language selected
- Audio delay from soundbars or AV receivers
- Player decoder incompatibility with a stream
Step-by-step diagnosis
- 1Check whether the problem affects one channel or all. Try the same channel with TV speakers instead of a soundbar.
Safe corrective actions
- 1In the device’s sound settings, set audio output to Stereo or PCM to test.
- 2In the player, open audio track options during playback and choose the right language.
- 3Use the player’s audio delay setting or your soundbar’s lip-sync setting to correct sync.
- 4Switch the player’s decoder between hardware and software.
Check that it’s fixed
- Play several channels including a movie with surround audio.
Still not working? Contact support
Send us a message on WhatsApp, Telegram or through the contact form with:
- Your order or trial reference
- Device model and player app (with version, if shown)
- What you see — an error message, a screenshot or a short phone video helps most
- Whether you use a soundbar or receiver (model)